@amazon am writing to formally complain about Quality Green Products, one of the vendors selling product on Amazon. I was looking for specific spice in a specific bottle. Had purchased some of the same years back at a now defunct specialty grocery store. Here is the link of what I was specifically looking for http://smile.amazon.com/Spice-Hunter-Garam-Marsala-1-8-Ounces/dp/B001EO5Y2A?ie=UTF8&psc=1&redirect=true&ref_=oh_aui_detailpage_o01_s00
I was pleased to find finally find it again and proceeded to order the product. Paid for shipping as well. When the package arrived a couple of weeks later and much to my dismay, the order was fulfilled with a blend spice. Here is the link http://smile.amazon.com/Spice-Hunter-Garam-Masala-1-8-Ounce/dp/B00BEQONAM?ie=UTF8&keywords=spice%20hunter%20garam%20masala%20blend&qid=1463863103&ref_=sr_1_1_a_it&sr=8-1
And included here is the picture of the product received. http://smile.amazon.com/Spice-Hunter-Garam-Marsala-1-8-Ounces/dp/B001EO5Y2A/ref=sr_1_2_a_it?ie=UTF8&qid=1463863259&sr=8-2&keywords=spice+hunter+garam+masala
Here is the chronology of events:
1) Upon receipt on Wednesday May 18th 2016, I contacted Amazon and they said the refund would be processed and I will hear from the seller
2) I received a note from the seller on May 19th asking what was wrong and I told them it was not what I ordered
3) Replied and advised that it was the wrong product
4) On Friday, May 20th, since I had not heard anything more, I contacted Amazon
5) I was assured that the credit to my account was forthcoming
6) On Friday May 20th evening, I got a note from Amazon saying that my claim had been denied
7) I called again and was once more reassured the credit for the product was forthcoming and that I would receive an RMA label from seller
8) This morning, I had another email saying that my claim was denied
9) I called Amazon again and was showered with profuse apologies and assured that the credit would be forthcoming
10) An hour later I was advised via email that claim was denied
11) I called again early afternoon and the Amazon rep hung up on me
12) So I called again and Abba took the time to listen and escalate the issue
So here is the issue_
1) If you order a box of Godiva chocolates and I send you a Hershey Bar, will you accept it?
2) No you won’t
3) Why
4) Because it is not what you ordered-Godiva chocolate
5) But I say to you-it is chocolate and meets the definition and description of the product ordered
6) Would you accept the product?
7) I don’t think so
Your criteria states:
“2) When the buyer received the item, but the item was materially different than as depicted in the seller's description.”
Again, is it garam masala? Yes. Is it what I ordered? NO
The product fulfilled is a blend available on Prime for half the price. If that is what I wanted, I would have ordered it and not waited two weeks for delivery or paid for shipping.
Again, are you are willing to accept a Hershey bar because it’s “chocolate” instead of the Godiva which you ordered? No
Well I am not willing to accept a blend product that I can buy locally for the half the price or could have ordered it to begin with when the spice I want is what the seller displayed on the web site. You see, as a professional chef, I can tell the difference in taste between the two much like you can tell the difference between cheap and expensive chocolate.
Let me know if you have any questions.
#amazon #qualitygreenproductsfail #amazonfail
